What is MonitorGO®?

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Thank you for purchasing the following from MonitorGO Ltd:

MonitorGO mobile alarm device with Key Safe (optional) and rolling monthly provision of EE SIM card (including unlimited calls to UK 01/02/03 landlines plus 250 free minutes per month to UK mobiles on any network and 1GB data) and 24/7 Call Centre monitoring.

In addition to the first year manufacturer’s guarantee covering the mobile phone and optional key safe supplied, MonitorGO Ltd provides a second year guarantee, subject to the terms and conditions below.

Our guarantee provides:

  • a repair service in the event of breakdown of any functioning part of your product, for the period stated above;
  • a repair service without charge up to a cost of £50 per device;
  • repair services provided by authorised service technicians;
  • if we can’t repair your item, we’ll replace it with an item of equivalent specification; and
  • occasionally, we may ask you to pay for the repair and claim the cost of the repair from us.

Our guarantee excludes:

  • fair wear and tear;
  • abnormal storage or working conditions;
  • failure to operate or use the product in accordance with the user instructions;
  • any alteration or repair by you or by a third party who is not one of our authorised repairers;
  • any specification provided by you;
  • repairs due to breakdown caused by use other than domestic use by you;
  • damage to the mobile phone screen;
  • cosmetic damage (damage to non-functional parts which do not affect the normal use of the product including, without limitation, damage to the cabinet trim, scratches and rust);
  • work relating to a manufacturer’s recall of the product;
  • any loss suffered as a result of not being able to use the product or any loss other than the repair or the replacement cost of the product;
  • servicing, inspecting or cleaning the product;
  • accidental damage and wilful damage by you or by any third party; and
  • damage caused by negligence by you or by any third party.

Please note we reserve the right to charge for the expense of a service call, when no fault has been found with the product on inspection.

If your product breaks down:

  • look for visible signs of the breakdown and consult the fault finding guide in the product handbook; and
  • if the product still fails to function, please call our Technical Support Team within 14 days of the break down on 01484 483160 to report the breakdown and to obtain authorisation and service details.

I hope you enjoy using your new appliance. Thank you for shopping with MonitorGO Ltd.