What is MonitorGO®?

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Frequently Asked Questions

Here you will find a range of questions on all aspects of MonitorGO®. If you can’t find the information you are looking for in any of these areas then please feel free to ask your question directly using our contact form. We would usually aim to respond within 24 hours.

1. Why would I choose a MonitorGO® device over a standard personal alarm?

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2. Does it cost anything to call the Medvivo 24/7 Help Line over and above the monthly subscription?

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3. Who is MonitorGO® best suited to?

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4. Is MonitorGO® suitable for those who are not experienced with smart phones/technology?

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5. How does MonitorGO® help older people live independently?

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6. How can MonitorGO® help people with Alzheimer’s Disease or dementia?

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7. How can MonitorGO® help people with limited mobility?

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8. Is MonitorGO® only for people who live alone?

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9. Is MonitorGO® only for older people?

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10. Is MonitorGO® suitable for people with no designated carer?

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11. Is MonitorGO® suitable for areas with limited mobile phone network coverage?

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12. Is MonitorGO® available to download onto other mobile phones?

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13. Can MonitorGO® be ordered by a relative or carer?

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14. Where can MonitorGO® be used?

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15. What things could compromise the performance of MonitorGO®?

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16. How does MonitorGO® promote safety for the elderly?

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17. Is MonitorGO® available on the NHS?

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18. Is MonitorGO® suitable for people with limited mobility in their fingers/hands?

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19. What if the alarm is raised and the emergency call connects to voicemail?

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20. How does MonitorGO® know the difference between a genuine fall and an accidental knock to the device?

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21. What if I trigger the MonitorGO® device by mistake?

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22. What if I don’t keep the battery charged?

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23. Can I upgrade my device (handset) periodically?

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24. Is MonitorGO® available without the Medvivo 24/7 Help Line facility?

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25. How much MonitorGO® does cost?

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